Frequently Asked Questions
Everything you need to know about our latest drops and services.
How do your limited drops work?
Most of our products are released in limited quantities. Once an item is sold out, it is rarely restocked to maintain the exclusivity of the embroidery and design.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 2-4 business days, and delivery times vary by destination. Tracking information is sent via email once your package departs.
Can I return or exchange an item?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with tags attached. Please note that return shipping costs are the responsibility of the customer.
How should I care for my embroidered garments?
To preserve the quality of the embroidery, we recommend washing your garments inside out on a cold, gentle cycle and hanging them to dry. Avoid ironing directly on the embroidered areas.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I find the right size?
Each product page features a specific size guide with measurements. We generally recommend our standard fit, but please check the dimensions carefully as sizing can vary between different garment styles.